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Orders and Shipping

New York Vintners offers four shipping options:

  • UPS Ground - approximately 2-5 business days in transit
  • UPS 2nd Day Air - 2 business days in transit
  • UPS Next Day Air - 1 business day in transit
  • Local Delivery (New York's five boroughs and Westchester County only)

 

Please note that the shipping costs on this web site are estimated. Actual shipping costs will be confirmed with you when your order is processed; costs are based solely on weight and destination. In addition, a handling fee is charged to cover shipping materials. (We use high-quality shippers to ensure the safety of your product.)

Orders placed between Monday and Friday before 5:00pm (EST) will be processed within 48 hours as weather permits. (See ‘Terms of Service.’)

If you would like to request the original wood cases, please note this in the "Special Instructions" during ordering, and we will accommodate, if they are available. There is a $10 shipping charge per wood case, which will be applied manually to your order once it is processed.

If your order is time sensitive or has a specific shipment date, please note specific dates and information in the "Special Instructions" during ordering. We will make every attempt to accommodate special shipping requests.

If your shipment contains broken or damaged merchandise, please inform New York Vintners of the situation within two days of delivery. A call tag will be issued to pick up the damaged merchandise at an arranged location, and once the merchandise is returned to New York Vintners, a new shipment will be sent out.

Being said, please understand that upon your purchase from New York Vintners, the responsibility of those products have changed hands to a third party carrier, therefore we are not responsible for the delivery of damaged goods by third party carrier. Nor do we make any kind of representation to the legal rights of anyone shipping or importing wine outside the state of New York. Buyers are solely responsible for the shipment of alcoholic beverage products in accordance with the laws of the state of the shipment's address.

To legally purchase alcohol, you must be at least 21 years of age. By submitting your order to New York Vintners you have represented that you are at least 21. All wine shipments and deliveries, including shipments outside of the United States, must be received by an adult of legal drinking age.

 

Deliveries

Same-day delivery is available in Manhattan on orders placed before 4:30pm at courier rates. An adult of legal drinking age must be present to receive and sign for New York Vintners deliveries. Please be sure to include the apartment or suite number when you place your order. If you have special delivery instructions, please note this in the "Special Instructions" during ordering. To guarantee this service please contact us at 212.812.3999.

 

Case discount:

New York Vintners offers a 10% discount on solid cases. Please be advised that not all of our wine selection is available for case discounts.

 

Futures & Pre-arrivals:

You will be charged for futures and pre-arrival wines at time of order, after which a confirmation will be sent to you.  Cancelled orders are subject to a 20% cancellation fee. New York Vintners will contact you once your order is ready to be shipped. At times, we may source the same wine from several different sources, and because of this, we may deliver your order in stages. In order to fill all orders, we will not contact you about a wine's arrival until we have received it in its entirety. However, we will release any wines that are in stock at the customer's request.

 

Privacy Policy

Privacy protection is unquestionably important to us; therefore, we do everything we can to protect our customers' privacy. Please be assured that New York Vintners does not sell or exchange personally identifiable information with any third parties.

Information given when registering with this web site is used strictly for confirming, processing, and shipping your order. Customers who choose to sign up for e-mail announcements upon registering with this web site will receive e-mail alerts and newsletters about New York Vintners news, products, and upcoming events.

Although we do not currently anticipate this, in the future, we may use customer information for new uses not previously disclosed in our privacy notice. Any future changes to our privacy policy will be posted on this web site to notify you of these changes and provide you with the ability to opt out of any new uses.

 

Terms of Service

Direct shipping restrictions: Unfortunately, many states have restrictions on shipping wine. We sincerely apologize if we are not able to ship to your area. If this is the case, please consider joining our ongoing fight for nationwide direct shipping of wine by contacting your state legislators or local government and letting them know that you support direct shipping. You can also visit www.winelaw.org for more information about direct shipping.

Weather advisory: Please keep in mind that wine is a sensitive thing. Therefore, to protect our wines from heat and frost damage, New York Vintners will not ship merchandise via UPS Ground or UPS 2nd Day Air service to areas experiencing extremely high or low temperatures. Please always feel free to contact us at 212.812.3999 to discuss your shipping options.

All wine sales to consumers made by New York Vintners are F.O.B. New York. Title to the purchased wine are transferred to the consumer from New York Vintners once the purchase price has been completely debited from the consumer's credit card or paid by other appropriate means. Please be advised that laws governing the sale and shipment of alcoholic beverages vary from state to state. New York Vintners makes no representation as to the legal rights of any individual or entity to ship or transport wines into any state outside of New York. As expressly noted above, you, the consumer, are solely responsible for taking possession of all wines that you purchase from New York Vintners.

 

By submitting your order for confirmation, you hereby represent to New York Vintners that you understand these terms and conditions and agree to abide by them in connection with this transaction.

 
 
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© 2011 New York Vintners All Rights Reserved      21 Warren Street New York, NY      212-812-3999      Contact Us at cs@newyorkvintners.com.