Q: I own a voucher that's about to expire... 

A: The good news is that even if your voucher states an expiration date, NY Vintners' in house policy states that we will continue to honor any unused voucher which has expired.  Simply email your unused expired voucher code(s) to cs@newyorkvintners.com and type Expired Voucher Codes in the subject field.  In the body of the email please include the following:

the voucher codes and the exact name of the recipient the codes are assigned to. 

Q: I own several vouchersand one of my codes doesn't seem to be working when I'm trying to register fora class...

A: Simply emailyour voucher code(s) to cs@newyorkvintners.com andtype Invalid Voucher Code in the subject field.  In thebody of the email please include the following: the voucher codesand the exact name of the recipient the codes are assigned to.  

Q: I registered for aclass using my voucher, but by the time my friend tried to go on line toregister, the class was sold out.  Can you make an exception and add onemore seat?  

A: Unfortunately, ourclasses are set up so that each class gives an equal weighting to voucherholders and regular class ticket holders.  If the voucher registrationsite has the class listed as sold out, you can send a quick email to cs@newyorkvintners.com andask about availability of regular class tickets.  If there are any regularclass tickets available, voucher customers are free to request those seats atan up-charge (i.e. the difference between the full price of the ticket and thevoucher's value).  

Q:  I'm trying toregister with a Groupon/Living Social voucher and the classes I see on theevents calendar are not on the Groupon site...

A: We offer hundredsof different classes throughout the year and as much as we would like to offerevery single class on Groupon, it is economically unfeasible for us to doso.  If the class you want to take is not on Groupon, it is probably one thatisn't offered. 

Q: I registered for aclass using my groupon/living social voucher, but never received a confirmationemail.  Am I registered for the class?  

A: Please send anemail to cs@newyorkvintners.com withClass Confirmation in the subject line.  In the body of themessage, please include your full name, email address, phone number and classnumber and we will send you a confirmation if you are registered, or you willget an email stating that you were not successfully registered.  

Q: I'm registered fora class today, but I'm unable to make it.  Is there anyway you can drop mefrom this class so that I can use my voucher on a different class?  

A: Yes.  Thoughit's not something we enjoy doing due to the high demand for seats to all ofour classes, we are flexible enough to allow people who have previouslyregistered but do not show up, the ability to use their vouchers at a differentdate.  Unfortunately, there is a mandatory rescheduling fee of $25for each occurrence.